Contact

Got any questions, comments or ideas? We look forward to hearing from you. As for whether you ought to contact us in person or in writing – the choice is yours.

FAQ

We’re happy to share our manufacturing, shipping and assembly experiences with you. Do you have any questions? Get answers here.

 
 
 

Delivery

  • How long does delivery take?

    • The current delivery times will be shown in the shop during your ordering process. We will, of course, also inform you of the current status of your order by email. For white Cubits shelves, delivery generally takes no longer than six weeks, while you can expect to receive colored Cubits shelves after nine weeks. We deliver Cubit sofas also after nine weeks at the latest.

  • Will I be informed of the date when my Cubit shelf will be delivered?

    • DHL or Dachser will deliver your goods. We will be in touch by email once we have handed the goods over to the respective shipping company.

      -DHL will send you another email with your delivery tracking number. You can track your consignment online.

      - Dachser will contact you by phone between one and three days before the goods are handed over so as to arrange the delivery date… In this case, you can choose a time and date that suits you.

  • What will happen to the pallet once Dachser has delivered the goods?

    • In principle, any pallets are left with you. We request that you dispose of it yourself or use it in another way. We ask for your understanding in this regard, since logistics have no other way of economically handling the pallet. Our tip: In spite of this, please ask the shipping company to take the pallet with them. In most cases, drivers will be happy to help..

  • Can I collect my goods myself?

    • Yes, but this applies only to the Cubit shelf.

      We will be in touch with you as soon as your Cubit shelves are available.
      Please transfer the invoice amount prior to collection. Or alternatively, you can pay on-site using your EC / credit card. Please note that we do not accept cash payments.

      Our collection terminal in Düsseldorf is open for you on Wednesday or Friday between the hours of 9.30 a.m. and 1.00 p.m. or 2.00 p.m. and 5.30 p.m. Please arrange an appointment. For loading and unloading operations, please use the approach road located at Stephanstraße 8, 40599 Düsseldorf (taking the Lidl slip road). Carry straight on, leaving Lidl on your right. At the end of the road on the left, Gate 2 (blue), you’ll see the Cubit logo. That’s where your goods will be waiting.

  • How can I track the status of my order?

    • You can track the status of your order online in your Cubit account at any time.

      Log into your Cubit account and select “My orders”.

  • How much does shipping cost?

    • The shipping costs are calculated as a percentage depending on the value of the goods. You will find the amounts in the shipping costs table.

       

      DE

      FR, AT, BE, NL, LU, MC, PL

      CH, LI, AD, LV, EE, LT, FI, IE, PT,BG,HR,RO,GR,SL

      UK, IT, ES, SE, DK,SK,

      NO

      <750€

      8%

      12%

      20%

      15%

      25%

      <1000€

      8%

      10%

      15%

      13%

      20%

      <1500€

      8%

      10%

      15%

      13%

      20%

      <2000€

      free

      10%

      15%

      13%

      20%

      >2000€

      free

      free

      free

      free

      free


      Free shipping is available in Germany and the other countries if your order total is at least €1,500 or €2,000 respectively.
  • How do I receive items with different delivery times?

    • Sofas and shelves are always delivered separately. But all the sofa modules in an order are delivered together. The same also applies to shelf deliveries. Partial deliveries are possible upon payment of a surcharge and additional shipping costs.

  • How are my items delivered?

    • Delivery by package (DHL) or on a pallet (Dachser): We use DHL to deliver smaller orders in max. three packages. Anything more than this will be packed onto a pallet and transported by a shipping company. You will receive further delivery information as soon as we have prepared the goods for shipment.

      Deliveries with DHL

      DHL will deliver your package to your front door. If you are not in, a total of three attempts will be made to deliver your goods. After that, your package will be left at a DHL branch for collection. You will find the address on the collection certificate left in your letter box.

      Our tip: If a neighbor has agreed to accept your goods for you, leave a message on your front door.

      Delivery with Dachser:

      You have the option of chosing a delivery date. A shipping company employee will contact you in advance for this purpose.

      In principle, you can request a delivery day that suits you. Unfortunately, deliveries cannot be made in the evening or at weekends.

      If you have chosen standard delivery (otherwise known as “curbside delivery”), Dachser will offload your goods on the curb. You’ll have to transport the goods into your home or office yourself.

      In principle, the pallet is left with you. We request that you dispose of it on yourself or use it in another way. We ask for your understanding in this regard, since logistics have no other way of economically handling the pallet. Our tip: In spite of this, please ask the shipping company to take the pallet with them. In most cases, drivers will be happy to help.

  • In which countries can you order Cubit products over the Internet?

    • Andorra, Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italia, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, The Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Spain, Hungary, United Kingdom

      If your country is not listed here, please contact us via our contact form. We will be more than happy to draw up an individual shipping cost quotation for you. The shipping price will be calculated individually for you in the shop. Alternatively, you can also calculate the shipping costs yourself using the shipping costs table.