FAQ

We are happy to share our experience in manufacturing, dispatch and assembly with you. Do you have any questions? Answers can be found here.

How does the Cubit shelf work?

Do Cubit shelves still have to be assembled? close

The individual shelf modules are delivered to your home in a pre-assembled state. Each shelf module is individually packaged in its own cardboard box.

The connector and stacking system works without the need of tools. We supply a set of hooks and two connector boards per module to hang Cubit shelves or to stabilize standing shelves. Our assembly instructions show you how everything works in detail.

How do I hang the shelf modules up on the wall? close

Free-floating shelf modules, standing shelves more than 1.50 m tall, door modules and drawer modules have to be fixed to the wall. In principle, we supply one hook set per module for this purpose. This set consists of:

- two custom-fit hooks made of zinc-plated steel
- four universal screws
- four universal dowels
- two self-adhesive spacers
- one drilling template for drawing the drill holes.

You need a size 6 screwdriver for assembly.

If you’ve planned your shelf online using our configurator, we will send you assembly instructions when we deliver your shelf. These will illustrate how the shelf should be hung up on the wall. If you are expanding an existing shelf to include an additional individual module, in principle we advise hanging it up on the wall.

We cannot assess whether the conditions for stable fastening have been met in your chosen location and, for this reason, we do not give any guarantee for hanging.

Do all the Cubit shelves have to be hung up on the wall? close

Each shelf module has grooves for vertical or horizontal hanging on its rear panel. The zinc-plated steel hooks lock into these grooves following assembly. Hold the module against the wall and use a sharp pencil (important!) to mark the corners of the module. Mark the drill holes using the enclosed drilling template. Now drill the holes, attach the hooks and hang the module.

  1. Mark the corners of the module
  2. Mark the drill holes using the template
  3. Drill the holes
  4. Attach the hooks
  5. Stick on the spacers in the bottom corners
  6. Hang the module. That’s you done!

All the hooks, screws and dowels you need are included. You will find further details in the assembly instructions.

Please note! Cubit shelves must be hung up on the wall when the following conditions are given:

- Straight, classic bookshelves more than 1.50 m tall

- Free-floating or projecting shelf modules

- Door and drawer modules

How do I design my Cubit shelf? close

There are three options available to you:

  1. Design your dream shelf in the configurator. You will find the high-quality design tool on our website – it’s intuitive to use. You’ll also find information in our tutorial.
  2. Discover our various forms of inspiration. Click on your dream shelf. It loads in the configurator and is available for editing. Delete and amend your shelf, or even change its color – everything is possible.
  3. Would you like our professionals to do the designing for you? The price for our Design Service is €49. Please use our order form. Our Cubit team will contact you to discuss your requirements as soon as it has received your payment.
Can I hang Cubit modules horizontally and vertically? close

Yes! For all modules with an open front (featuring no drawers or doors), the grooves are provided on the rear panel.

You will soon discover that the design possibilities simply keep growing and growing.

» How the shelf works

How much weight can a shelf module hold? close

The modules are so sturdy that they can easily hold the contents they were designed for – i.e. normal things like books, CDs or furnishing accessories.

Cubit datasheet.Cubit datasheet..

Can anyone help me set up my Cubit shelf? close

Fortunately, that’s completely unnecessary, since the Cubit shelf can be set up with ease – even by one person alone. For a stacked Cubit shelf, you don’t even need a single tool. Free-floating modules or shelves more than 1.50 m tall, drawers and door modules are assembled using a hook set, a pencil and a drill.

» How the shelf works

What are Cubit shelves made of? close

For our Cubit shelves, we only use high-quality materials from quality European manufacturers.

Medium- and high-density fiberboards are formed to create an entire element and are coated with several layers of satin-finish paint. The modules veneered with real wood are oiled by hand following the production process. » How the shelf works

Is there a sample of the Cubit shelf? close

We’ve developed the sample package to allow you to test the shelf first of all. The sample package is made up of two white Cubits in different formats and samples of all the available colors.

» How the shelf works


How does the Cubit sofa work?

Where is the Cubit sofa produced? close

Quality characterizes every single aspect of all Cubit products. Cubit sofa elements are manufactured exclusively in Germany. High-quality foams, wooden connectors and fabric covers meet high quality standards.

» How the sofa works

Which fabrics are used for the Cubit sofa? close

We have selected fabrics from top manufacturers based in Germany, the Netherlands and Italy. These textiles are characterized by their high material quality, careful workmanship and individual look.

DE PLOEG (NL)

ROHI (DE)

FIDIVI (IT)

» Fabrics lines

Which materials are used in the Cubit sofa? close

The individual elements are made of high-quality foams.

Does the Cubit sofa fit through any door? close

Yes, because it’s modular like all other Cubit® products. The Cubit sofa is sometimes delivered in an assembled state. If designed in this way, you can even connect the armrests to the seat and cover your Cubit sofa with your chosen fabric. Also, the elements are so easy to assemble that they can be conveniently rearranged. If you’d like to move the elements into another room, simply dismantle them again.

How do I set up my Cubit sofa? close

The Cubit sofa can be assembled with ease. You don’t even need to use any tools:

1. Place the foam elements into the fabric cover

2. Insert the L-connector into the seat and close the zipper

3. Pull the backrest and armrests over the L-connector from above (this does not apply to all modules)

4. Tightly pull the fabric cover over the seat elements and close the Velcro fastenings

» How the sofa works

How can I test the sofa first of all? close

We can send you an individual selection of fabric samples


Delivery

How long does delivery take? yyy close

The current delivery times will be shown in the shop during your ordering process. We will, of course, also inform you of the current status of your order by email. For white Cubits shelves, delivery generally takes no longer than seven weeks, while you can expect to receive colored Cubits shelves after seven weeks. We deliver Cubit sofas also after nine weeks at the latest.

Will I be informed of the date when my Cubit shelf will be delivered? close

DHL or Dachser will deliver your goods. We will be in touch by email once we have handed the goods over to the respective shipping company.

-DHL will send you another email with your delivery tracking number. You can track your consignment online.

- Dachser will contact you by phone between one and three days before the goods are handed over so as to arrange the delivery date… In this case, you can choose a time and date that suits you.

What will happen to the pallet once Dachser has delivered the goods? close

In principle, any pallets are left with you. We request that you dispose of it yourself or use it in another way. We ask for your understanding in this regard, since logistics have no other way of economically handling the pallet. Our tip: In spite of this, please ask the shipping company to take the pallet with them. In most cases, drivers will be happy to help..

Can I collect my goods myself? close

Picking up goods yourself is no longer possible.

How can I track the status of my order? close

You can track the status of your order online in your Cubit account at any time.

Log into your Cubit account and select “My orders”.

How much does shipping cost? close

The shipping costs are calculated as a percentage depending on the value of the goods. You will find the amounts in the shipping costs table.

 

DE

FR, AT, BE, NL, LU, MC, PL

CH, LI, AD, LV, EE, LT, FI, IE,PT,BG,HR,RO,GR,SL

UK, IT, ES, SE, DK,SK,

NO

<750€

8%

12%

20%

15%

25%

<1000€

free

free

15%

13%

20%

<1500€

free

free

15%

13%

20%

<2000€

free

free

15%

13%

20%

>2000€

free

free

free

free

free

 

How do I receive items with different delivery times? close

Sofas and shelves are always delivered separately. But all the sofa modules in an order are delivered together. The same also applies to shelf deliveries. Partial deliveries are possible upon payment of a surcharge and additional shipping costs.

How are my items delivered? close

Delivery by package (DHL) or on a pallet (Dachser): We use DHL to deliver smaller orders in max. three packages. Anything more than this will be packed onto a pallet and transported by a shipping company. You will receive further delivery information as soon as we have prepared the goods for shipment.

Deliveries with DHL

DHL will deliver your package to your front door. If you are not in, a total of three attempts will be made to deliver your goods. After that, your package will be left at a DHL branch for collection. You will find the address on the collection certificate left in your letter box.

Our tip: If a neighbor has agreed to accept your goods for you, leave a message on your front door.

Delivery with Dachser:

You have the option of chosing a delivery date. A shipping company employee will contact you in advance for this purpose.

In principle, you can request a delivery day that suits you. Unfortunately, deliveries cannot be made in the evening or at weekends.

If you have chosen standard delivery (otherwise known as “curbside delivery”), Dachser will offload your goods on the curb. You’ll have to transport the goods into your home or office yourself.

In principle, the pallet is left with you. We request that you dispose of it on yourself or use it in another way. We ask for your understanding in this regard, since logistics have no other way of economically handling the pallet. Our tip: In spite of this, please ask the shipping company to take the pallet with them. In most cases, drivers will be happy to help.

In which countries can you order Cubit products over the Internet? close

Andorra, Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italia, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, The Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Spain, Hungary, United Kingdom

If your country is not listed here, please contact us via our contact form. We will be more than happy to draw up an individual shipping cost quotation for you. The shipping price will be calculated individually for you in the shop. Alternatively, you can also calculate the shipping costs yourself using the shipping costs table.


Changing your order

How can I change my delivery address at a later stage? close

Please contact our CUBIT SUPPORT TEAM; we will immediately arrange for this to be changed.

How can I change my order? close

Please contact our CUBIT SUPPORT TEAM and we will immediately arrange for this to be changed. Please understand that this can result in your delivery being delayed under certain circumstances.

How can I cancel my order? close

Please contact our CUBIT SUPPORT TEAM.

I have not received confirmation of receipt. close
  • As soon as you have completed your order, you will immediately receive confirmation of receipt by email. If you have not received anything, please check your junk mail folder.

Payment and vouchers

How can I pay for my order? close

At the end of the order process, we offer you the following five payment options:

  1. Payment in advance – a classic transfer to our account:
    MYMITO GmbH,
    IBAN: DE43300501101004453161 
    BIC: DUSSDEDD
  2. Credit card
  3. PayPal
  4. We offer cash on delivery for an order value or a goods value of more than €500
    (2.4% of the goods value, at least 14.40 €)
    Only possible in the following countries: DE, AT, NL, BE, LU, CH, DK
I have a problem with the payment process close

If the transaction was cancelled during the credit card payment process, the drawing limit of your credit card may card be limited. Please contact your bank.

If you received another error message, please contact our CUBIT SUPPORT TEAM.

Wie kaufe ich einen Cubit-Gutschein? close

In unserem Shop finden Sie den Cubit-Gutschein. Bitte wählen Sie den gewünschten Betrag aus, legen diese Auswahl in den Warenkorb und folgen dem normalen Bestellprozess.

Nach der Bestellung erhalten Sie den Gutschein als PDF-Datei per E-Mail zugesendet. Sobald die Zahlung erfolgt ist, wird der Gutschein-Code manuell durch das Cubit-Team freigeschaltet. Hierüber werden Sie per E-Mail informiert. Danach kann der Code im Shop eingelöst werden.


Website

I can’t save my configuration. What should I do? close

Do not close the current window on your screen. Instead, take a screenshot or a photo with your smartphone and contact our CUBIT SUPPORT TEAM.

I’ve forgotten my password close

Go to the “ACCOUNT” page and click on the “Forgotten your password?” link beneath the login options. We will automatically send you a new password by email.

I can’t find my configuration anymore close

If you have a problem with your furniture design process, please contact our CUBIT SUPPORT TEAM. We’ll be happy to help.


Returns / Cancellations

How can I return my product? close

If a delivered item does not meet your expectations, you can return it without any problems within 14 days. Please use the right of withdrawal form.You will find further information about your right of here!

Your opinion is important to us! Please feel free to send us any suggestions, praise or criticism you might have: contact.

I’ve received a damaged Cubit product – what can I do? close

We do our best to guarantee quality, but unfortunately we can’t always prevent damages from occurring.

Please inform our CUBIT SUPPORT TEAM without delay.

In the event of transportation damages, i.e. obvious damages to the packaging, take a photo of the damaged module and inform the delivery man about this if possible. In this instance, you must only sign the acceptance form provided that you indicate the transport damages.

Please help us by sending the order number, reason for your complaint and photos (please also take a photo of the packaging) and email this information to contact@cubit-shop.com.

A Cubit employee will contact you without delay.

I’ve received a Cubit product that’s different to the one I ordered – what can I do? close

We deeply regret this incorrect and wrong delivery. Please inform our CUBIT SUPPORT TEAM. We will find a solution and arrange a replacement delivery as quickly as possible.